Cancellation & Refund Policy

This page tells you when you can cancel a membership, when we will refund one, and how long the money takes to come back. It is deliberately short and specific. Please read it before you pay rather than after.

Cancelling a membership

You can cancel at any time — write to concierge@worldmaratha.in from your registered email address, or ask us from your account page. No notice period, no reason required, no cancellation fee.

Cancelling stops the plan from renewing. The membership itself keeps running until the date it is paid up to, so you lose nothing you have already paid for, and after that your profile simply continues on the free plan. It is not deleted. If you want the profile removed as well, say so and we will do that instead.

When we refund

A membership is a digital service that begins the moment it is activated, so we do not refund one because you changed your mind afterwards, or because you did not find a match within the period, or because you stopped logging in. That is the deal you agree to at checkout, and it is the same reason we can keep registration and verification free.

Where something has genuinely gone wrong with the payment, we refund in full:

• You were charged twice for the same membership.
• The money left your account but the membership never activated.
• You were charged after cancelling, or charged an amount other than the plan price.
• We suspended or removed your account for a reason that was not your doing — for instance a moderation error at our end. In that case we refund the unused part of the plan, worked out day by day.
• You paid for a plan and we were never able to deliver it, because of a fault on our side.

Two cases where nothing is due: an account closed for a false profile, fraud or serious misconduct, and a request lodged when the online gateway was unavailable, where nothing was charged in the first place and so there is nothing to return.

How to ask for one

Write to concierge@worldmaratha.in with the Razorpay payment ID or the reference number printed on your receipt, the amount, and a line about what went wrong. If you would rather telephone, the number is at the foot of this page.

Then this happens:

• Within 1 working day we acknowledge the request.
• Within 3 working days we check it against our payment records and tell you our decision, with the reason if the answer is no.
• Within 5 to 7 working days of that approval, we send the refund through Razorpay Software Private Limited back to the same card, bank account or UPI ID the payment came from. We cannot send it anywhere else — that is a rule of the payment system, not a preference of ours.

Your bank or card issuer then takes its own time to post the credit, usually a further 2 to 5 working days. Once Razorpay confirms the refund we will send you the reference number, and if the money still has not appeared after that, quote it to your bank.

Refunds are made in Indian rupees for the amount actually paid. Bank charges or currency conversion losses your own bank applies are outside our control and are not added on top.

Chargebacks

If you think a charge is wrong, please come to us before you raise a chargeback with your bank. We can usually settle it in a day, whereas a chargeback takes weeks and freezes the account while it runs. We do contest chargebacks raised on memberships that were properly delivered and used.

If a payment fails midway

Occasionally money leaves your account but the confirmation never reaches us, so the membership does not activate. Do not pay again. Almost always the bank reverses it by itself within 5 to 7 working days. Send us the payment reference anyway and we will either activate the membership you paid for or push the refund through from our side, whichever you prefer.